Privacy Policy

1. Introduction

FitOmg, operated by Gyan Prabha ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and consultation programs.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Identity Data: Full name, age, gender, date of birth.
• Contact Data: Phone number, WhatsApp number, email address.
• Health Data: Medical history, current medications, allergies, health conditions, blood reports, body measurements, dietary habits, and lifestyle information.
• Payment Data: Transaction records, payment confirmation details (we do not store credit/debit card numbers).

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and navigation patterns

3. How We Use Your Information

Your information is used for the following purposes:

• Service Delivery: To create personalized nutrition plans, conduct consultations, and provide ongoing support.
• Communication: To contact you regarding appointments, plan updates, follow-ups, and important health-related information.
• Improvement: To improve our services, website, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To send you promotional communications (only with your explicit consent, which you can withdraw at any time).

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Health Counsellors: With our qualified health counsellors who assist in your program, strictly on a need-to-know basis.
• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, video call platforms), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection: To protect the rights, property, or safety of FitOmg, our users, or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health-related data may be retained for a period of up to 5 years after the end of your engagement with our services.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.
• Portability: Request transfer of your data in a structured, machine-readable format.

8. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Meet). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us via WhatsApp at +91 96354 73667.