Refund Policy

1. Refund Policy Statement

At FitOmg, we strive to deliver high-quality, clinical nutrition and wellness coaching services. Due to the personalized nature of our consultations and customized diet plans,payments are generally non-refundable once a consultation is booked or service delivery has commenced.

However, we understand that unforeseen situations occur. In select exceptional cases, refunds, reschedules, or service credits may be granted at the sole discretion of FitOmg management.

General guidelines for our services:

• Pre-Screening Consultation Fees (₹499): Generally non-refundable once booked. If you need to reschedule, please notify us at least 24 hours prior to your scheduled slot.
• Diet Plan Subscriptions & Wellness Programs: Fees cover dedicated time, clinical assessment, and personalized plan generation. Refunds requested prior to plan creation may be reviewed on a case-by-case basis.
• Add-on Services / Products: Reviewed on a case-by-case basis prior to dispatch or fulfillment.

2. Rationale

Our general refund terms exist because:

• Our services involve direct time, clinical analysis, and expertise from qualified nutritionists.
• Each diet plan is custom-crafted to your specific health profile and metabolic needs.
• Dedicated time slots are reserved exclusively for your consultations.

3. Missed Appointments & Rescheduling

We accommodate rescheduling requests made at least 24 hours prior to your appointment:

• Appointments rescheduled with 24+ hours notice will be moved to an available slot without extra charge.
• Missed calls or cancellations without prior notice may result in forfeiture of the session fee.

4. Discretionary Refunds & Service Adjustments

FitOmg reserves the right to evaluate and issue partial or full refunds, or service credits, in exceptional cases at its sole discretion, including:

• Technical Failures or Cancellation by FitOmg: If a session cannot be delivered due to system issues on our end, a free reschedule or full refund will be offered.
• Duplicate Charges: In cases of unintended double payment, duplicate charges will be refunded promptly.
• Clinical Unsuitability: If our clinical team determines during pre-screening that our programs are unsuited to your medical needs, a credit or discretionary refund may be evaluated.

5. Dispute Resolution

If you have any questions or concerns regarding a billing transaction or service experience, please email our support team at care@fitomg.com within 48 hours of transaction. We are dedicated to ensuring a satisfactory outcome.

6. Contact Us

For any refund-related inquiries or assistance, please email customer support at care@fitomg.com.